Should you find yourself dissatisfied with your purchase, we are pleased to offer a 7-day return policy. During this period, you are entitled to request a refund, exchange, or return of the product in question. Rest assured that we are committed to ensuring your complete satisfaction and will process your request promptly and professionally.
Return Policy
- Should you find that your purchase does not meet your complete satisfaction, you may request a return within 7 days of receipt.
- In the event that you receive a damaged item, you may request a repair, replacement, or refund within 7 days of delivery.
- Please note that works made-to-order, such as commissioned artwork, custom design pieces, and made-to-order products, are not eligible for return or refund.
- ArtRewards will cover all costs associated with returns.
Refund Process
- Once you receive your item, you can request a return by contacting your Customer Care specialist at +47 925 23 507. We strive to provide the best service possible for returns.
- Upon receipt of your return request, one of our Customer Care specialists will promptly apprise you of the necessary steps to follow. The return shipment documents, accompanied by clear and comprehensive instructions, will be dispatched to you. In the event that you require assistance, we stand ready to offer support by identifying restorers, liaising with artists, or facilitating the return shipment. Our team is committed to ensuring that this process is as seamless and effortless as possible for you.
- Upon the completion of all necessary steps, including the return of the item in question, a full refund will be issued to you, encompassing the item’s full purchase price. It is imperative that all conditions are met in order to facilitate the refund process.