Effective date: 20 April 2019
Last updated: 8 June 2026
The following terms are used throughout this document with the meanings given below.
ArtRewards is a curated online marketplace for original art, connecting collectors and enthusiasts worldwide with established and emerging artists. We are operated by:
These Terms of Service (the "Terms") govern your access to and use of the Platform and all transactions entered into through it.
By accessing or using the Platform in any way, including browsing, registering an account, making a purchase, or submitting an application to sell, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms apply to all visitors, registered Buyers, registered Sellers, and any other person who interacts with ArtRewards in any capacity.
These Terms should be read alongside the following documents, each of which forms part of the agreement between you and ArtRewards:
Where there is a conflict between these Terms and any of the above documents, these Terms take precedence unless the relevant document expressly states otherwise.
We may update these Terms at any time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered Users by email.
Your continued use of the Platform after any changes take effect constitutes your acceptance of the updated Terms. If you do not accept a change, you should stop using the Platform and, where applicable, close your account. We encourage all Users to review these Terms periodically.
To use the Platform and make purchases, you must:
By using the Platform, you confirm that you meet these requirements. If you are acting on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms, and references to "you" include that entity.
Certain features of the Platform require a registered account. When you register, you agree to:
You are responsible for all activity that takes place under your account, whether or not carried out by you. ArtRewards is not liable for any loss or damage resulting from unauthorised account use where you have not taken reasonable steps to protect your credentials.
We reserve the right to suspend or terminate any account that contains inaccurate information, engages in prohibited conduct, or otherwise violates these Terms.
ArtRewards operates as a curated marketplace that facilitates transactions between Buyers and Sellers. In most transactions, the legal contract of sale is formed directly between the Buyer and the Seller. ArtRewards is not the seller of record in every transaction but acts as the platform through which each sale is initiated, facilitated, and supported.
Where ArtRewards facilitates a transaction through its secure checkout, it assumes the obligations set out in the Buyer Protection Guarantee, in addition to, and without replacing, any rights the Buyer may hold against the Seller under applicable consumer law.
ArtRewards does not guarantee that any specific Artwork will remain available at a given time, that a Seller will honour any arrangement made outside our Platform, or that any listed price will remain unchanged. We reserve the right to remove Listings at our discretion.
All Sellers must apply and be reviewed by our curatorial team before any works are listed. ArtRewards does not accept open or unmoderated submissions. Approval is at our sole discretion and is based on the quality, originality, and professional presentation of the artist's work.
Once approved, Sellers must complete identity verification before any Listings go live and before any payments can be received. Identity verification is conducted through our payment provider, Stripe.
Sellers are responsible for ensuring that every Listing is accurate, complete, and not misleading. This includes:
Sellers must not list:
Listings in breach of these requirements will be removed. Sellers responsible for prohibited Listings may have their accounts suspended or permanently terminated.
ArtRewards reviews Listings for quality and accuracy, but does not independently verify every detail provided by a Seller. Where we become aware of an inaccuracy, we will investigate and take appropriate action, which may include correcting, removing, or pausing the Listing. If a Listing's details change between publication and sale, including condition, the Seller must notify us before shipment.
By purchasing through the Platform, Buyers agree to:
Buyers are encouraged to contact our curatorial team before purchasing if they require additional information about a specific work, its condition, framing, provenance, or suitability for a particular space.
All prices displayed on the Platform are in United States Dollars (USD) unless otherwise stated at the point of sale. Prices are set by the Seller. Shipping fees are displayed separately at checkout and are not included in the listed artwork price.
Prices are subject to change at any time before an Order is confirmed. ArtRewards is not responsible for pricing errors, but will notify the Buyer if a price changes after an Order has been placed.
Artwork prices do not include any applicable value-added tax (VAT), goods and services tax (GST), sales tax, or other indirect taxes unless expressly stated on the Listing. Where tax is applied at checkout, it will be shown before payment is confirmed.
Buyers are responsible for understanding their own local tax obligations related to the purchase and importation of art.
For international shipments, Orders may be subject to customs inspections, import duties, and local taxes assessed by the Buyer's country of customs authority. These charges are entirely outside ArtRewards' control and are not included in the artwork price or shipping fee shown at checkout.
Customs fees and import duties are the Buyer's sole responsibility. ArtRewards will provide accurate customs documentation for all shipments, including correctly declared artwork values. Under no circumstances will we under-declare the value of a shipment at a Buyer's request; mis-declaration is illegal under international trade law.
We strongly recommend that Buyers research their country's applicable import duty thresholds and rates before placing a high-value international order.
Purchases made through the Platform's secure checkout are subject to these Terms and the Buyer Protection Guarantee.
When placing an Order through our checkout, the Buyer:
All payments are encrypted. ArtRewards does not store full card numbers, CVV codes, or equivalent payment credentials on its servers. Payment data is handled exclusively by Stripe in accordance with applicable Payment Card Industry (PCI) standards.
Our Buyer Protection Guarantee applies only to purchases completed through ArtRewards' secure checkout. Payments made directly to a Seller or gallery outside the Platform, whether by bank transfer, cash, or any other method, are not covered by any ArtRewards protection, and we accept no liability for such transactions.
On eligible Listings, Buyers may submit an Offer below the stated asking price. The following terms govern all Offer submissions:
Submitting an Offer does not hold, reserve, or place any encumbrance on the Artwork. The work remains available for purchase at the listed price while an Offer is under consideration. Another Buyer may purchase the work at any time before an Offer is accepted.
If an Artwork is important to a Buyer and the listed price is within their means, purchasing at the listed price through Buy Now is the most secure way to guarantee acquisition.
Placing an Order or having an Offer accepted does not itself constitute a binding sale. A binding contract of sale is formed only when ArtRewards sends the Buyer a written Order Confirmation by email.
We reserve the right to decline or cancel any Order at any time before the Order Confirmation is issued. Reasons may include, but are not limited to, pricing errors, listing inaccuracies, suspected fraudulent activity, payment failure, or the Seller's inability to fulfil the Order. If we cancel an Order before confirmation, the Buyer will receive a full refund of any amounts charged.
Buyers may cancel an Order within 24 hours of placing it, provided the Artwork has not yet been dispatched by the Seller.
To request a cancellation, contact us promptly at info@artrewards.net with the Order number and a brief explanation. We will confirm whether cancellation is still available and process it without delay.
Approved cancellations are refunded to the original payment method within 5 business days of confirmation.
Once the 24-hour cancellation window has passed, or once an Artwork has been handed to a carrier, the sale is considered final unless a qualifying issue under the Buyer Protection Guarantee applies. See Section 15 and our Returns, Refunds, and Cancellations Policy for full details.
All Orders are shipped in accordance with our Shipping and Delivery Policy, which forms part of these Terms by reference. Key points include:
ArtRewards will provide complete and accurate shipping and customs documentation for all international Orders, including correctly declared commercial invoices and any export documentation required by the country of origin.
Legal title to an Artwork passes to the Buyer upon confirmed delivery and receipt, as evidenced by the carrier's delivery record and the Buyer's signature. Risk of loss or damage passes to the Buyer at the same point. Until that point, the Artwork is covered by transit insurance as described in our Shipping and Delivery Policy.
If delivery fails because no one is available to sign for the package, the Buyer is responsible for arranging redelivery or collection within the carrier's specified timeframe. ArtRewards is not liable for loss or damage resulting from uncollected packages after repeated failed delivery attempts.
Buyers should inspect their Artwork promptly upon delivery. If damage is visible upon receipt, note it on the carrier's delivery record where possible.
To be eligible for a resolution under our Buyer Protection Guarantee:
Full details on reporting procedures are set out in our Buyer Protection Guarantee and Returns, Refunds, and Cancellations Policy.
All eligible purchases through our secure checkout are covered by our Buyer Protection Guarantee. The full terms of that protection, including what is and is not covered, reporting windows, and the refund process, are set out in the Buyer Protection Guarantee and Returns, Refunds, and Cancellations Policy, both of which form part of these Terms by reference.
In summary:
Every original work on ArtRewards is listed as authentic. If a Buyer has a genuine reason to believe a received work is not genuine, ArtRewards will investigate and, where an authenticity issue is confirmed, work toward a fair resolution, including a full refund where appropriate.
ArtRewards does not accept authenticity claims based solely on subjective interpretation, aesthetic judgement, or attributed works where the uncertainty of authorship was clearly disclosed in the Listing.
Nothing in this Section or any related policy limits any statutory consumer rights a Buyer may hold under mandatory consumer protection laws in their jurisdiction.
Where a Buyer and Seller agree to a Commission through ArtRewards, the following terms apply in addition to these general Terms:
Buyers and Sellers engaging in Commissions should ensure all material terms are confirmed in writing through ArtRewards before production begins.
Once an Order is fulfilled and the relevant post-delivery review period has closed without a qualifying dispute, ArtRewards releases payment to the Seller's registered payment account.
Payment release is subject to:
Payment timing and specific schedules are communicated to approved Sellers through their artist dashboard and onboarding documentation. If a Seller has a question about a specific payment, they should contact our support team with their Order reference number.
All content on the Platform, including text, design, logos, graphics, editorial material, curatorial commentary, and photography of Artworks, is owned by ArtRewards or licensed to us by third parties. It is protected by copyright, trade mark, and other applicable intellectual property laws.
You may not:
Artwork images and the Artworks themselves remain the intellectual property of the respective artists or rights holders. Purchasing an Artwork through ArtRewards transfers physical ownership of the work but does not transfer copyright, reproduction rights, or any other intellectual property rights in the work to the Buyer, unless expressly agreed in writing as part of a separate arrangement, for example, as part of a Commission agreement.
Buyers are not permitted to reproduce, adapt, commercially exploit, or publicly display purchased Artworks in any way that would infringe the artist's intellectual property rights.
If you believe any content on the Platform infringes your intellectual property rights, please contact us at info@artrewards.net with full details of your claim, including the nature of the right concerned, the specific content in question, and your contact information.
ArtRewards grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose: browsing, purchasing, and selling original art in accordance with these Terms.
This licence does not permit you to:
ArtRewards reserves the right to modify, suspend, or discontinue any part of the Platform at any time without liability to you, subject to our obligations to Users with active Orders or accounts.
Where the Platform allows you to submit content such as messages through contact forms, inquiry submissions, or information provided during onboarding, you grant ArtRewards a non-exclusive, royalty-free licence to use that content to the extent necessary to provide our services and respond to your submissions.
You warrant that any content you submit:
ArtRewards is not responsible for any content submitted by Users and reserves the right to remove any submission that violates these Terms or applicable law.
By using the Platform, you agree not to engage in any of the following:
We reserve the right to investigate any suspected violation and take any action we consider appropriate, including issuing warnings, suspending or permanently terminating accounts, removing content, and reporting conduct to relevant law enforcement or regulatory authorities.
We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, where:
Where we suspend or terminate an account due to a policy breach, any active Orders may be cancelled and refunds issued where appropriate.
You may close your account at any time by contacting us at info@artrewards.net. Closure does not affect the validity of any Order already confirmed or any outstanding obligation between you and ArtRewards.
Upon termination of your account, your licence to use the Platform ends immediately. Provisions of these Terms that by their nature should survive termination, including Sections on Intellectual Property, Limitation of Liability, Indemnity, Governing Law, and Dispute Resolution, will continue to apply.
The Platform may contain links to and integrations with external websites, platforms, and services. These are provided for convenience only. ArtRewards does not control, endorse, or accept responsibility for the content, privacy practices, accuracy, or availability of any third-party site or service.
Accessing any external link from our Platform is at your own risk. We encourage you to read the terms and privacy policies of any third-party site you visit through a link on our Platform.
Our reliance on third-party providers, including Stripe for payments and Google Analytics for site analytics, does not create any liability for ArtRewards in respect of those providers' services, except where expressly stated.
Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms by reference.
By using the Platform, you acknowledge that your personal data may be processed in accordance with the Privacy Policy, including for the purposes of facilitating transactions, providing customer support, and improving the Platform.
If you have a question or concern about how we handle your data, please contact us at info@artrewards.net.
ArtRewards provides its services with reasonable care and skill. However, to the fullest extent permitted by applicable law:
Nothing in this Section affects any statutory rights you hold as a consumer under mandatory laws in your jurisdiction.
To the fullest extent permitted by applicable law, ArtRewards' total liability to you for any claim arising out of or in connection with your use of the Platform or any transaction made through it will not exceed the total amount you paid for the specific transaction giving rise to the claim.
ArtRewards is not liable for:
This limitation does not apply to claims arising from ArtRewards' own fraud, gross negligence, wilful misconduct, or death or personal injury caused by our negligence. It does not apply in any jurisdiction where such limitation is prohibited by mandatory law.
You agree to indemnify, defend, and hold harmless ArtRewards, its officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees arising out of or in connection with:
This indemnity obligation will survive the termination of your account or these Terms.
ArtRewards will not be in breach of these Terms, nor liable for any failure or delay in performing its obligations, where that failure or delay results from circumstances genuinely beyond our reasonable control.
Such circumstances include, but are not limited to, natural disasters, pandemics or public health emergencies, acts of government or regulatory authorities, war, civil unrest, strikes or industrial disputes, failures of third-party infrastructure, postal or carrier network disruptions, or internet outages.
Where a force majeure event affects our ability to fulfil an obligation, we will notify affected Users as soon as reasonably practicable and take all reasonable steps to resume normal operations. Where a force majeure event results in a significant and prolonged disruption to an outstanding Order, Buyers may be entitled to cancel the Order and receive a full refund in accordance with our Returns, Refunds, and Cancellations Policy.
These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by the laws of Norway, without reference to its conflict of law rules.
If you are a consumer located in the European Union, you will also benefit from any mandatory consumer protections afforded by the law of your country of residence that cannot be excluded by contract.
Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Norway, subject to any mandatory rules that entitle you to bring proceedings before the courts of your country of residence.
We prefer to resolve any concern without formal proceedings. If you have a complaint, please contact us first at info@artrewards.net with a clear description of the issue. We will make every reasonable effort to reach a fair resolution.
If you are a consumer in the European Union, you also have the right to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or to submit a complaint to an approved alternative dispute resolution body in your country.
If informal resolution and any applicable alternative dispute resolution process fail to produce a satisfactory outcome, the dispute may be submitted to the courts identified in Section 31 above.
By creating an account or making a purchase through the Platform, you consent to receiving communications from ArtRewards electronically. This includes Order Confirmations, shipping updates, policy notifications, and support responses sent to the email address associated with your account.
You agree that electronic communications from ArtRewards satisfy any legal requirement for written communication where applicable law permits this. You may update your communication preferences at any time through your account settings or by contacting us directly.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, that provision will be severed. All remaining provisions will continue in full force and effect.
No failure or delay by ArtRewards in exercising any right, power, or remedy under these Terms will operate as a waiver of that right, power, or remedy. A waiver of any specific breach does not constitute a waiver of any subsequent breach. All waivers must be given in writing to be effective.
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent.
ArtRewards may assign or transfer its rights and obligations under these Terms in whole or in part to a successor entity in connection with a merger, acquisition, restructuring, or sale of all or substantially all of our assets, provided that the successor entity assumes all our obligations to Users under these Terms.
These Terms, together with the Privacy Policy, Buyer Protection Guarantee, Shipping and Delivery Policy, and Returns, Refunds, and Cancellations Policy, constitute the entire agreement between you and ArtRewards with respect to your use of the Platform.
They supersede all prior agreements, representations, warranties, and understandings whether written or oral relating to the same subject matter. No other terms or conditions proposed by any User will be incorporated into or form part of this agreement unless expressly agreed in writing by ArtRewards.
If you have questions about these Terms or any aspect of using ArtRewards, please contact us through any of the following:
These Terms of Service apply to all Users of the ArtRewards Platform. Nothing in these Terms excludes or limits any statutory consumer rights you may hold under mandatory consumer protection laws applicable in your jurisdiction.